It’s time for a shift in the industry from the mentality of “brand” vs “performance marketing”. The two working together in synergy will bring the most benefits to your company. Here's how.
Traditionally companies split between performance and brand marketing teams. These teams usually work independently from one another with little knowledge, or even understanding, of what exactly happens in the other camp. But digital advertising is changing at a fast pace and businesses and organizations should change with it.
Brand and performance marketing are coming closer together, and are becoming more collaborative and codependent with time. A company can’t focus or spend too much on brand only because it will reflect on the ability to scale the business. On the other side, only trying to drive short-term conversions, without fueling the funnel at the top, will impact the ability to grow the company over time. The smart marketing approach is to build brand awareness along with short-term acquisition.
Everything around us is a brand - our clothes, our phones, the car we drive, the food we eat. In the era of social media, even people became brands.
It’s not easy to define what a brand is but to avoid over-complications, let’s simply say that it’s about how people describe and feel about a company. This means that brand is about emotions and perceptions.
That’s right, performance marketing is also a part of brand, although it has little to do with emotions and lives on the other side of the marketing spectrum.
Performance marketing is, just as the name suggests, strictly focused on performance and short-term results, like leads, conversions, and sales. It is data-driven and strives to deliver a higher short-term return on investment. If the brand can ensure the company's longevity over time, performance marketing is the best tool to drive business growth now. Well, that’s what it used to be.
If you’ve been working in performance marketing for a decade, you know that the game has changed tremendously. Due to constant digital innovation and machine learning algorithms taking over, we are up against a new challenge - shifting our performance marketing mindset. How we used to do things will no longer work in the programmatic future of performance marketing.
Digital has changed our lives completely - how we think, interact and make choices. Over half of the world’s population is now online and over 5 billion people own mobile devices. Consumer behavior is getting more sophisticated, mobile is taking over and with the rise of paid social, performance marketing is becoming more and more visual.
It’s brand and performance marketing working together in synergy - or even becoming the same thing.
Everything you do to acquire customers is representing and building your brand. With paid social marketing stronger than ever, we are now able to target a great number of prospecting customers at a healthy ROAS, using advanced algorithms to reach the right people at the right time. Unless you are an established and well-known brand, there is a minimal chance that any of those people know about your business, so this will be their first interaction with your brand. That’s why it is so important that your creative efforts, your ad copies, and your landing pages are all brand-aligned.
Performance marketers might have skipped the brand part of the equation in the past and made decisions strictly on KPIs, but this is no longer the case. Raise your hand if you’ve been hesitant to switch off an ad that “has been working so well”, even if it’s off the brand image and later got in trouble with the branding team because of it.
Users move fast between channels and devices and expect to see a consistent message across all. Today consumers use an average of almost six touch-points, compared to two-three in the past. According to Zendesk, 87% of customers think brands need to put more effort into providing a seamless experience, but 55% of companies have no cross-channel strategy in place (The CMO Club). This is a big gap between customers’ expectations and companies’ efforts trying to keep up.
The numbers just show that using an omnichannel approach with a consistent message across all touchpoints cannot be neglected and all performance marketing activities should be advocating for the brand as well. As a payoff, along with short-term acquisition, you’ll help build the brand and raise awareness. Look at the impressions of brand search-campaigns for example, or organic visits around the same time you pushed a Facebook prospecting campaign. If you see an uplift, that shows how your performance marketing efforts boosted brand awareness.
And vice versa - having a strong brand will result in higher click-through-rates and lower CPAs. No wonder established brands, such as Nike, invest in brand-boosting campaigns revolving around beautiful and motivational stories, without even caring about a call-to-action feature.
In return, KPIs on all other channels improve. Of course, not everyone has the budget or the history of Nike. For start-ups where customer acquisition and company growth are crucial for staying in business, investing a great chunk of the budget in just brand marketing can be dangerous. It is even more crucial for these companies to find a balance between the brand and performance marketing messages and they can only benefit from mixing both.
Traditionally, brand and performance marketing lived on their own planets because they had their own advertising channels and metrics. Television or offline has been associated with brand and performance marketing was on digital, using search, shopping or display channels. When social media advertising took over, the lines between brand and performance marketing became blurred. Social media belongs to both brand awareness and acquisition channels. According to a Deloitte report for Facebook Australia: two in three marketing managers believe that digital and social media are the best channels for building a brand and almost two in five marketing managers think that social media is the most effective medium for building customer engagement.
Advertising on paid social is very different than advertising on paid search and so is the experience of the user. Social media is all about content. That’s how performance marketing became more visually appealing and interactive. With ad formats, such as video, social stories and instant experience ads, the need to tell a story rather than just “promote”, moved brand and performance marketing even closer together. Performance marketers now focus on creative more than ever. Since algorithms basically “run” performance marketing campaigns and will do even more so in the future, creative remains the strongest asset we have to optimize KPIs and move the needle. And speaking of creative, I mean
Video marketing or performance video is booming and most marketers believe that video content is the most important marketing tool right now. According to a Hubspot study, “89% of consumers watch video on social networks a few times a week or more. 63% of consumers watch video at least once a day”. That’s right, we are speaking mostly of millennials. What’s even more interesting to read in the study is that “64% of consumers said that a marketing video they watched on Facebook in the past month influenced a purchase decision. Videos are spurring real business value for brands, driving engagement with customers and potential customers, and influencing purchase decisions in a big way. Facebook videos drive more views, engagement, and purchases than videos on any other social network. YouTube is a close second, which is likely why marketers continue to invest in these channels at a rapid clip.”
Video is now a compulsory marketing tool to get more exposure and better performance. Video ads have higher CTR than image ads and can say quite a lot in a short amount of time. Videos are compelling, engaging and memorable. It’s a competitive advantage to use a mix of brand and performance marketing messages in videos in order to increase awareness and acquisition at the same time.
You should be convinced by now that your performance and brand marketing go hand in hand. It’s time for both teams to start working together as one and partner closely when planning, executing and reporting on results. Especially when it comes to producing and testing creatives, there is an absolute need to establish a close collaboration in order to ensure brand consistency over all channels. Plus, as both team members come traditionally from very different backgrounds, they can only benefit from each other's perspective. A brand marketer can add compelling and engaging elements to strictly performance-oriented copy and performance marketers can help with valuable knowledge on audience targeting, audience insights, ad engagement, and more. You need brand marketing to fuel the top of the funnel and you need performance marketing to make your audience go all the way through it.
Performance marketing provides great value for brands. Here are just some of the pros:
Of course, there are certain cons as well: performance marketing, although highly data-driven, is not risk-free. CPAs on prospecting customers are still quite high on certain industries, there is fierce competition on main performance channels such as Google and Facebook, and costs are substantially increasing over time.
However, overlooking the risks, the advantages are tremendous and the direction is clear. Businesses can only benefit from using performance marketing if they also build brand awareness with it. The two teams need to work on the creative strategy closely together. They should use performance marketing copy techniques, such as “free delivery” or “discounts” as the main acquisition driver, but mix it with a video as well that tells the brand story. Prioritizing engaging ad formats, creating consolidated reports on main KPIs and building a data-driven attribution model to measure the impact of each channel are just some of the tips on how to use performance marketing and brand in synergy.
It’s time for a shift in the industry from the mentality of “brand” vs “performance marketing”. When we talk about marketing, it’s all performance and it’s all brand.
Ani Dimitrova is a Berlin-based Performance Marketing Consultant with over a decade of digital marketing experience. Ani supported many B2B and B2C businesses, such as Sumup, Allbirds, Conrad Connect, and more. You can find her on LinkedIn.